Acuro is operated by:

InEx Solution ApS CVR: 45120147 Registered address: c/o Torben Klamer Sørensen, Klanghøj 39, 8670 Låsby Operating address: Århusvej 10, 8670 Låsby

info@acuro.dk · +45 92 90 05 90

All prices are in Danish kroner, including VAT and duties.

We reserve the right to change prices without prior notice, and we reserve the right regarding pricing errors as well as sold-out and discontinued items.

We offer the payment methods shown at checkout.

The amount is charged when your item is dispatched.

We aim to dispatch your order within 7 working days. The expected delivery time is shown on the individual product page.

We select the shipping solution based on the size of the order and the delivery address. Shipping prices and delivery options are shown at checkout before you complete your purchase.

Free shipping in Denmark on purchases over 1.000 kr. For smaller orders, shipping is charged, and the price is shown at checkout.

Our products are delivered to your address — not to a parcel shop.

We also deliver outside Denmark. Here, shipping is charged regardless of the size of the order, and the price depends on the destination. It is shown at checkout.

You have a statutory 14-day right of withdrawal, and we also give you a satisfaction guarantee of 30 days in total.

Customised products are exempt.

See our return policy for details.

You have a 2-year right to complain under the Danish Sale of Goods Act. This covers defects in material and manufacturing.

Depending on the situation, you can have the item repaired or replaced, get your money back, or receive a reduction in price. The right to complain does not cover faults or damage caused by incorrect handling or installation.

Complain within a reasonable time after you have discovered the defect. We cover reasonable return costs.

Return address: Acuro, Århusvej 10, 8670 Låsby

We do not accept cash-on-delivery shipments.

If you are dissatisfied, please contact us first at info@acuro.dk — we would like to resolve it.

If we cannot reach a resolution, you can complain to Nævnenes Hus, Toldboden 2, 8800 Viborg, via naevneneshus.dk. If you are shopping from another EU country, you can complain via the European Commission's complaints portal.